The hotel business center offers you secretarial services, translation, photocopying, courier, facimile service, internet and email services. Please contact the receptionist if you need assistance after the opening hours.
the directory of services
The Housekeeping Department will be pleased to provide you with one upon request
The Hotel is fully air-conditioned. Each room is equipped with a remote control unit, which can be used to adjust the temperature in each room to your comfort.
AIRLINE RESERVATION AND RE-CONFIRMATION
You will find a list of Airline Reservation Offices in the back section of your Service Directory. If you need assistance for re-confirmation of flights, contact the Reception Desk
NoiBai International Airport is located about 40 minutes'drive from the Hotel. To make arrangements for transportation, please contact the Reception Desk.
Available upon request and a 6-hour lead time is required. Please contact the Housekeeping Department.
Please contact the Concierge for storage or pick -up for departure.
CREDIT CARDS, CREDIT ARRANGEMENT AND CHEQUE ENCASHMENT
In settling your account, the Front Office Cashier accepts Travelers' Cheques and Credit Cards such as American Express, Visa International and Master Card. To establish other credit arrangements, please contact the Accountant Department. We regret that we do not accept personal cheques in settlement of your account or for encashment.
For Chauffeur-Driven cars, vans or taxis, please contact the Reception Desk on the Lobby Floor.
LAUNDRY, DRY-CLEANING AND PRESSING SERVICES
Collection :Before 9.00 am will be returned the same day At 8.00 pm
Collection :After 9.00 am will be returned the next day by 11.00 am
MAIL AND MESSAGE
You will be notified of incoming mail, message and facsimile. For enquiries, please contact the Reception Desk.
Kindly refer to the price list which you will find in your room and mark the items consumed. This should be handed to the Reception Desk on your departure. Your mini-bar items will be replenished daily. Incase you do need additional items, please contact the Housekeeping Department.
Local and Foreign Newspaper Editions are available at the Lobby.
Please contact the Reception Desk.
Pets are not permitted in the Hotel premises. We shall be very grateful for your kind cooperation.
A selection of tours of the city of Hanoi and beyond are offered by several Tour Companies. Information is available at the Information Desk.
TAXI I LIMOUSINE SERVICE
Should you require transportation, please contact the Information Desk.
WAKE UP SERVICE
Kindly advise the Operator or the Reception Desk of the exact time you wish to have a 'wake up call'.